StructMemo Support
1. Contact Support
For StructMemo help, email donggyu@theorisis.com.
Do not include private note content unless it is strictly necessary to explain the issue and you intentionally choose to provide it.
2. Information to include in a support request
- StructMemo version and build number;
- iOS version;
- a clear description of the issue;
- steps that reproduce the issue; and
- screenshots with private note content removed or obscured.
3. Privacy warning for screenshots and emails
Do not send:
- passwords or Apple credentials;
- authentication or session tokens;
- StoreKit JWS values, receipts, or transaction information; or
- private Thoughts, Code, screenshots, or backups unless strictly necessary and intentionally provided.
Before attaching a screenshot, crop or cover private note content, email addresses, account details, and purchase information.
4. Subscriptions and billing
StructMemo Pro and StructMemo Pro Plus are auto-renewable subscriptions purchased through Apple StoreKit. Apple handles billing, renewal, cancellation, and refund requests under Apple’s policies. StructMemo does not receive payment-card numbers.
Deleting a StructMemo account does not cancel the Apple subscription.
5. Manage Subscription
In StructMemo, open Settings → Manage Subscription. You can also open Apple’s subscription-management page.
Apple controls subscription changes and cancellation. Deleting the app also does not cancel an Apple subscription.
6. Restore Purchases
Open Settings → Restore Purchases for an explicit StoreKit refresh. Active subscriptions normally reconcile after you sign in with Apple; Restore Purchases remains available when you want to ask Apple and StructMemo to refresh the current purchase state.
Restoring purchases does not restore local notes or a library backup.
7. Data Backup and Restore
Open Settings → Data & Backup, then choose Back Up Entire Library or Restore Library Backup.
- A
.structmemo-backupfile contains readable note content. Store it securely. - Restore validates the file and, after confirmation, replaces the current local library.
- Deleting the app removes local notes unless you created an external backup.
- StructMemo does not currently provide automatic iCloud sync.
- Restoring a library does not sign you in or restore subscriptions or AI Credits.
8. Account Deletion
Open Settings → Delete Account and confirm the request. Account deletion removes or revokes the StructMemo account relationship through the implemented service flow.
Account deletion does not cancel an Apple subscription and does not automatically remove local notes or external backup files.
Manage the subscription separately through Apple. Delete local content in the app, delete the app to remove its local data, and delete external backup files from the place where you stored them.
9. Privacy Policy
Read the bilingual StructMemo Privacy Policy for details about local storage, backups, accounts, purchases, AI processing, diagnostics, retention, and deletion choices.
10. App version and build number
StructMemo shows its version and build number in Settings. Include both values in a support request so the reported behavior can be matched to the correct release.
11. Developer identity
StructMemo is developed and operated by Theorisis / Donggyu Kang.
Email: donggyu@theorisis.com
Support URL: https://www.theorisis.com/structmemo/support